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Frequently Asked Questions

WHAT TIME ARE YOU OPEN?

We are open from MONDAY to SATURDAY, 10AM to 6PM.

WE ACCEPT SAME-DAY ORDERS AND PAYMENT. 

Advance orders are also welcome. To ensure freshness and product availability, kindly place your orders on or before 12:00 noon the day before the scheduled pickup or delivery.


HOW DO I ORDER?

Order through our website at lunsay.com

 

HOW DO I PAY FOR MY ORDER?

 Accepted payment options:

✓ Credit/Debit JCB, Visa and Mastercard
✓ PayMaya Wallet
PayMaya QR || Merchant name: "PYMY LUNSAYCOM"
GCash QR || Merchant name: "Lunsay Online Store"

 

Full payment is required before we prepare your order.

 

WHAT TIME ARE THE ORDERS AVAILABLE FOR PICKUP OR DELIVERY?

Orders are available on the time selected upon checkout from our website. Orders are prepared as soon as we receive your payment. We always strive to prepare and deliver your food on time. Feel free to drop us a message anytime should you have questions about the order you placed.

 

CAN I CANCEL MY ORDER?

Cancellation of paid orders is not allowed. You may opt to change in advance your pickup schedule. Please advise us as soon as possible or at least by 12:00 noon a day before the new pickup date. Kindly confirm with us your requested change of pickup schedule. This is applicable for pick up option only.

 

WHERE IS THE PICKUP ADDRESS?

On Google Map: “LUNSAY ONLINE STORE @ MALAGO EDIBLE GARDEN” #537 GSIS Street, Guitnang Bayan 2, San Mateo, Rizal.

Contact Person: AMY MALAPIRA

Contact Number: 09610133345

 

 

WHO IS YOUR DELIVERY PARTNER?

Our trusted delivery partner is MrSpeedy. Rates are directly computed upon checkout. Delivery fee is included in your total payment, no need to pay the rider. Same rates are reflected when you visit their website at mrspeedy.ph/order


You may also choose "PICK UP" at checkout to separately book and pay for your preferred courier.


DO YOU ISSUE OFFICIAL RECEIPT?
Lunsay Online Store (Non-VAT)
DTI Business Certificate # 1695688
BIR 2303 # 3RC0000989632